FAQ

1. Is pick-up available?

Yes, from our warehouse at 10/16 Harrison Road, Mount Wellington, Auckland.

Weekdays: 9:30AM-2PM

Weekends: 2PM - 6PM 

Kindly place your order online in advance and allow us at least 1 hour to prepare it. Failure to do so may result in inconvenience, including the possibility of finding the warehouse closed or experiencing delays while we ready your order.

2. Is my parcel discreet?

Yes.

We offer inconspicuous delivery using plain brown boxes and envelopes. There are no external logos, branding or product names on the packaging to guarantee complete discretion for your order.

3. Do you have a shop?

No.

We're exclusively an online business. This enables us to provide a diverse range of products at the best prices available in New Zealand.

4. Is there a coupon code that I can use?

To make it simple we run an everyday low price. We put some items on sale from time to time but our sales are usually straightforward without the need for a coupon code.

5. How can I save even more? 

There are quite a few ways to save even bigger like registering an account, subscribing to our newsletter, or reporting a lower price. More details can be found here: 6 Ways to Save Big with Allureluv.