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Shipping & Pick Up Guide
Standard Delivery
| Provider: | NZ Post |
| Cost: | $10.00 |
| Shipping time: | Order before 2.00 pm and delivery will be 1 - 2 business days |
| Bonus: | Free standard delivery over $99 |
| Extra Option: | Signature Required: $2 extra |
| Tracking: | https://www.nzpost.co.nz/tools/tracking |
Exceptions
- Long weekends and public holidays.
- Orders to PO Boxes or Parcel Lockers may take longer.
- Remote locations and rural addresses may take longer.
Where does my parcel get shipped from?
From our warehouse in Mount Wellington, Auckland.
Is pick-up available?
Yes, from our warehouse at 10/16 Harrison Road, Mount Wellington, Auckland.
Weekdays: 9:00AM - 10:00AM
Weekends: 2:30PM - 6PM
Kindly place your order online in advance and allow us at least 30 minutes to prepare it. Failure to do so may result in inconvenience, including the possibility of finding the warehouse closed or experiencing delays while we ready your order.
Is my parcel discreet?
Yes. We offer inconspicuous delivery using plain brown boxes and envelopes. There are no external logos or branding on the packaging to guarantee complete discretion for your order.
Is my parcel environmentally friendly?
Yes. We are committed to promoting sustainability in every way we can! Our shipping boxes are crafted from corrugated fiberboard, and we use brown packing paper for tape, both of which are entirely recyclable. Additionally, our bubble cushion incorporates partially recycled plastic materials.
What if my order doesn't arrive when I expect it to?
You can monitor the progress of your order using the tracking link sent to you via email. However, if your package is delayed by more than three business days, please get in touch with us.